Quality management model: is it really necessary?

What exactly is a quality management model?

We've all heard of quality management models and the need, and almost obligation, to Invest in its creation, but do we really know What exactly is a quality management modelPerhaps not, so let's clarify briefly:

A quality management model is a self-assessment tool corporate that seeks to analyse The quality of the products and services offered by the company should be carefully and objectively assessed in order to detect possible failures and deviations. From that analysis, a well-crafted quality management model will include corrective and/or preventive measures necessary to correct the deviations and to further improve the internal quality in order to improve its overall competitiveness, efficiency and productivity.

Different quality management models

As you well know, no There is not a single quality management model., but as many as there are companies and corporations. Why? Because every company is a world unto itself and, as such, has its own personality, culture, values, and so on.

But despite its unique quality, it isn't necessary for us to develop our own quality management model from scratch. There are many models already created that we can take as a template or basic script and adapt it to our own business circumstances.

The three quality management models which have already become classics and continue to be improved each year thanks to the contributions of numerous quality experts from around the world would be the following:  

1. Deming Model. Created in Japan in 1951 by the JUSE – Union of Japanese Scientists and Engineers. The main objective de este modelo de gestión de la calidad es implementar quality indicators that guarantee that control policies and quality improvement of a company's products result in direct consumer benefits. 
2. Malcom Baldrige Model. Created in the USA in 1987 in response to the flood of Japanese products that flooded the domestic market during that decade. This quality management model aims above all to establish clear guidelines regarding manufacturing, marketing, distribution, etc.—quality standards that a company’s products and services must meet in order to to gain public recognition to endorse their good business practices.
3. EFQM Model. Created in Europe in 1988 by a group of companies that decided to form the so-called European Foundation for Quality Management. The main objective of this quality management model was boosting the level of competitiveness of European enterprises in a global market led by American and Asian countries.

Why invest in a quality management model?

In the previous paragraph, we’ve already interspersed some of the strong reasons that explain why a large company with competitive ambitions You must implement your own quality management model. We will try to summarise it:

Investing time, talent and budget into creating, maintaining and improving our own quality management model is the only way to be able to to stand our ground in a globalised and highly competitive marketplace. As we've already discussed in other articles on our blog, standardisation of processes and procedures has led to equality between the products and services on the market.

It's complex – or not profitable – to offer different products our competitors, but we can offer better products or, in other words, to offer high quality products that meet the needs and expectations of the end customer.

So, invest in a quality management model will allow our organisation:

• Consolidate their position in the international market.
• Differentiate yourself from your competitors guaranteeing the ultimate customer experience; an experience that will translate into brand loyalty, products and services.