Hardly anyone doubts the great importance of non-verbal communication in personal, family or friendship relationships. But does this wordless communication also influences the working environment in a company? In what sense? The answers, in today's article.
Non-verbal communication is defined as a communicative process in which the message is conveyed between the interlocutors without words, but with gestures, postures, looks, silences, pauses... That is to say: in any communicative process, two codes are interspersed, linguistic and non-linguistic, verbal and non-verbal.
Verbal language or linguistic code is made up of words while the non-verbal language or non-linguistic code is made up of facial and body expressions, the tone, volume and timbre with which we utter words, the pauses and silences we insert between words and sentences, etc.
Making decisions taking into account the great importance of non-verbal communication in your company is fundamental from two points of view: internal and external. We are talking about internal and external communication or, in other words, the fluid communication that takes place within the company and the different external communication strategies that an organisation carries out with its customers, suppliers, shareholders or professional contacts.
We are going to focus on the importance of non-verbal communication within our organisation, in working meetings and in direct conversation between managers and employees.
Regardless of its size or sector of activity, the most important value of a company is its human team. If CEOs or managers fail to maintain a fluid and respectful personal relationship with their employees, the working environment will cool down and employee productivity will drop. Most of the time, such a smooth and respectful personal relationship is achieved by having a conversation and, mind you, “not talking”. What exactly do we mean? We mean that in any conversation between equals or non-equals, there is verbal communication - a few words - and non-verbal communication - gestures, looks, pauses, silences... -. Which is more important? What is said or what is not said but conveyed?
The importance of non-verbal communication in human relations has been widely demonstrated for decades, both from a personal and professional point of view. From a professional point of view, it is important to remember that good non-verbal and verbal communication directly influences:
In terms of work climate, we could say that the importance of non-verbal communication is equal to the importance that verbal communication can have. What is said is the same as what is not said in words, but in other ways. The result of working to improve our internal non-verbal communication is clear: an improved working environment, managing stress and, of course, to get a happy employees, motivated and productive.
If we do not take into account the importance of non-verbal and verbal communication, the different projects that we set in motion will will not come to fruition, as A thousand and one personal conflicts will arise between team members.
If there is a bad working atmosphere in a company as a result of a lack of internal communication policy, the personal commitment of the human team will disappear. This is serious, as this personal commitment is the glue that binds the professional to the company.
A bad working environment, personal conflicts that prevent the correct development of projects and the achievement of objectives, a reduction in personal and professional commitment... Do you think that all this does not affect the team performance and productivity? Hence the importance of non-verbal communication within your company.
