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Transfer: once the transfer has been processed (two working days), the balance will become available for use 24 hours later.
Direct Debit: after placing the order, the requested balance will become available on the cards two working days later.
You have a maximum period of two months following the expiry date to send them to us so we can create a credit note for the company (within 30 days) and discount the corresponding figure from future invoices. Please send expired vouchers to the following address:
Avenida Meridiana, 358. 4º D, 08027. Barcelona
First of all, you should not remove the security plastic from the vouchers. Then get in touch with our Customer Service Department (900 300 333) to report the incident and process a solution.
Your company will make that decision, so you will need to contact the corresponding department.
The associated restaurant will need to accept Ticket Restaurant at any time of day and charge the same amount as it would when accepting any other payment method, unless otherwise stated on the voucher.
Check that the business is listed in our restaurant search tool. If it is, leave your details with us on our contact form and we will get in touch with the restaurant to find out what happened.
The law states that meal vouchers can only be accepted by catering businesses.
At any of our associated restaurants in Spain identified with the product logo. You can use our restaurant search tool to find the business that best suits your needs.
By law, an employee can receive and use a maximum of €11 per day worked. However, each company selects the amount provided per day and employee. Your company will tell you the amount of your daily allowance.
You will be able to use your vouchers or card at any time of day during your working schedule, in the break given to you to eat.
If your company has established a specific usage policy in terms of times or other restrictions, your HR department will tell you about these limitations.
Ticket Restaurant can be used for breakfast, lunch or dinner and is not limited to the consumption of drinks.
Yes, under a flexible remuneration plan. You can request up to €11 per day in Ticket Restaurant, which is Personal Income Tax exempt. Ask your company how you can join the flexible remuneration system or, if your company is unaware of this scheme, ask someone to get in touch with us so we can provide some advice.
You will be told your card PIN when you activate the card. This number is essential for validating the transactions you complete. We recommend that you memorise it and don’t tell anyone or keep it written down with your card.
If you forget your PIN, you can recover it from the website or app. Go to My Account >> How to get your PIN. Memorise it and keep it in a safe place.
The PIN can be recovered but never changed.
You can cancel it yourself via your online account (Balance and Management >> Product Management >> Cancel Card) or via the app (My Account >> Cancel Card). You can tell us by telephone on 902 876 880 (this option is available Monday to Thursday from 09:00 to 18:00 and Fridays from 08:00 to 15:00).
The Ticket Restaurant card cannot be used for purchases under one euro, in addition to any other limitations imposed by the company. However, businesses sometimes impose a minimum spend for card payments.
If you have checked that your card has balance, that it has not expired and you are using it within the parameters set by your company, call 902 876 880 so we can investigate any issues. If the card is defective, you will need to get a replacement via the HR department of your company.
Yes, you can pay with as many vouchers as you want.
Ticket Restaurant vouchers cannot be exchanged for cash and nor is the restaurant required to give you any change. If your bill is higher than the value of the voucher, you can complete the payment using any other payment method accepted by the restaurant.
According to Article 45 of Royal Decree 439/2007, governing Personal Income Tax, the vouchers are non-transferable. The employee is responsible for their exclusively use.
No, the business is not required to give you any change if the value of the voucher is higher than your bill.
Any refunds or reimbursements for expired vouchers should take place via the contracting company and within the established deadlines. We cannot issues any replacements or refunds to individuals directly. If you have any expired vouchers, the HR department of your company will tell you how to organise a replacement or refund.
For security reasons, the background image on the vouchers is changed every year. However, some elements remain unchanged, such as the Ticket Restaurant® and Edenred logos or the position of information on the voucher, including the bar codes. The new security backgrounds are usually issued in November or December. For this reason, it is possible that vouchers with two different designs are valid during the last months of the year. In any case, you should always check the validity date before accepting a voucher.
Stamp the back or front of all the vouchers without covering the bar code.
Count the vouchers and group them together by value (for example: five €11 vouchers, making €55) and make a note on the white delivery form. Then make a note of the overall total.
Place all the vouchers into the laminated security envelope.
Deliver the envelope to any branch of BBVA or Banco Santander (you do not need to be a customer yourself).
Keep the delivery receipts (the envelope flap and the yellow delivery form stamped by the bank) for any future claims.
Remember that we can reimburse expired vouchers up to two months after the expiry date. For example, if you received a voucher on 20 December 2019 that expires on 31 December 2019, you have until 28 February 2020 to send it to us.
Once we receive vouchers, you’ll get a refund within a maximum of six working days. If you want faster payment, you can opt for express payment. For €15+VAT a month, a courier will collect the vouchers from the designated address and you’ll receive payment in 72 hours.
No, vouchers are only valid in their countries of origin.
Yes, the vouchers are valid from Monday to Sunday for lunch or dinner (except if otherwise stated on the voucher itself).
No, the vouchers cannot be exchanged for money. This means that you are not required to give change when the customer’s bill is less than the value of the voucher.
There is no need to change your PoS terminal for accepting payments with Ticket Restaurant® cards. You just need to register all the terminals you have at the restaurant.
Payments with our cards are processed in the same way as any other card with a PIN.
No, we need you to tell us about this change. Get in touch with us via the form in this link to change your details.
By logging into your account, you can view the details of your contract, contact the Customer Services Department directly, fill in the form for delivery of Ticket Restaurant vouchers, check the status of your reimbursements, check, download and print invoices, and order material (envelopes, forms and stickers).