23 January 2017

Anonymous or public feedback? Advantages and disadvantages

Giving effective feedback is vital within a team. However, when the time comes, the same question always arises: anonymous or public? Both options have their advocates and detractors, which is why we want to help you choose the most suitable model for your company.

The anonymous feedback is the most frequent Within a company, it allows employees to express their opinion freely without fear of being judged or getting into trouble. The main advantages of this model are:

It is true, however, that this model also has its disadvantages. Sometimes, anonymity favours the unconstructive criticism and underdeveloped, which will not allow you to obtain information of interest. Moreover, you will never be able to turn to the person to explain their arguments in more depth.

What advantages does public feedback offer?

On the other hand, you can also opt for transparency and promote named feedback, where the individual knows who they are receiving comments from. Although still not very common, more and more companies are choosing to implement this option, which also offers many benefits:

Employees have to stand up and defend their arguments; this immediately makes any unfounded accusations that are not backed up by concrete examples disappear. If the team doesn't feel comfortable, you probably need to work on their confidence.
The quality of the feedback will be enhanced as the team will be more careful in their choice of words, will include details, examples, and even specific suggestions for improvement.
All the information you gather will have a greater impact and you'll be able to create an action plan with your team or the person in question.

Strategies for implementing public feedback

To operate this model you can:

Promote transparency and openness Throughout the entire organisation.
Training your employees and teach them how to give constructive feedback and handle delicate conversations.
Award people to give feedback openly and honestly.
Do not link wage increases or promotions to feedback, especially at annual reviews.
Communicate The importance of being honest and constructive.

These techniques will make the task of extending feedback with attribution easier within your company. Even so, You'll have to face the typical fears que implica un proceso de feedback: ser juzgados, reprendidos, señalados, etc.

Which model do you think best suits your team Do you think you are capable of starting to sign your feedback with your name?