Intelligent automation that improves the employee experience and simplifies administrative management
With 4,000 employees in the consumer goods sector, Mahou needed to evolve towards a more agile, centralized, and efficient model.
With approximately 4,000 employees in the large-scale consumer sector, Mahou faced a key challenge in managing its profit plan. The company They needed to evolve towards a more agile, centralized, and efficient model.
As Noemí Ruiz, Manager of Compensation and Benefits explains: «We needed a more agile and centralized management of employee benefits, especially regarding Ticket Restaurant and the flexible remuneration benefits such as childcare and transportation. We were also looking to simplify administrative management and offer a better experience to the employees».
The goal was clear: «digitize and automate the management of benefits,» eliminating manual processes and improving both operational efficiency and the user experience.
Edenred designed a complete solution for Mahou that addressed their specific needs for digitalization and automation:
Edenred implemented its complete Flexible Rewards solution for Mahou:
This combination of digital solutions enabled Mahou to advance in its goal of automation and digitalization of profit management.
The implementation of Edenred’s solutions was carried out strategically: «in a coordinated way between the Human Resources, Compensation and Benefits and Edenred teams. The management was integrated into our regular processes and was accompanied by communication to the employees.».
Edenred worked hand in hand with Mahou's internal teams to ensure a fluid integration into your existing processes, By minimizing disruptions and maximizing adoption.
Beyond technology, Edenred brought its expertise as a specialized benefits provider, offering constant support and technical support which provides confidence and tranquility to the management team.
The quality of Edenred’s customer service is a differentiating factor, ensuring that more than 85% of cases are resolved on the first call. This guarantees quick and efficient responses to any incident. This level of service allows companies like Mahou to have a partner that truly makes day-to-day management of benefits easier.
The transformation driven by Edenred solutions generated significant improvements in multiple areas:
The most immediate result was «the simplification of administrative management, greater efficiency in processes and a better experience for employees in managing their benefits.».
The digitalization with Edenred eliminated manual processes, reducing the administrative burden from the Compensation and Benefits team and allowing them to focus on tasks of greater strategic value.
The contrast before and after is evident. As Noemí Ruiz summarizes: «Currently, we have a more digitized, simple, and efficient management, both for the People team and for the employees.».
Edenred's digital tools have completely transformed the way Mahou manages its profits, modernizing a process that previously required multiple manual operations.
One of the main objectives was to «improve the employees» experience and the perception of the benefits package offered by the company,” and the results have been positive.
As Noemí Ruiz points out: «The overall assessment by users is positive», which demonstrates that digitalization It has improved the way employees interact with their benefits.
A differentiating factor has been having Edenred as a specialized partner. «In addition, having a specialized provider provides us with confidence and ongoing support,» highlights Noemí Ruiz.
The experience with the Edenred teams has been key to the success: «Very positive. I would highlight the team's availability, the speed in resolving incidents and the support provided».
The transformation is clear: from manual and decentralized processes to digitized and efficient management; from multiple administrative procedures to integrated solutions; from a fragmented experience to an integrated package of benefits valued by employees.
The result: a team of people who work more efficiently and employees who enjoy an improved experience in managing their benefits.
Mahou's decision was based on key factors that differentiated Edenred from other options:
As Noemí Ruiz states: «Their experience in the market, the breadth of available solutions, the ease of managing benefits, and the trust they convey as a provider» were the determining factors.
«Yes. It is a specialized provider and has a support team that facilitates implementation and day-to-day operations.».
Noemí Ruiz
Compensation and Benefits Manager at Mahou
