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HELP FOR COMPANIES
TICKET TRANSPORTE FAQs
Are there any limits to the Personal Income Tax (IRPF) exemption?

In the case of Ticket Transporte, employees will enjoy a tax break on an amount up to a limit of €136.36 per month (€1,500 per year). The following limits apply:

- In the provinces of Alava, Vizcaya and Guipuzcoa, the tax breaks from Ticket Transporte do not apply.

- In any event, the amount received as flexible remuneration cannot exceed 30% of the gross annual salary of the employee.

What advantages does my company benefit from with Ticket Transporte?

Ticket Transporte makes it easier for employees to get to work on public transport while enjoying tax breaks because the money spent on public transport using this system is Personal Income Tax (IRPF) exempt.

How can I implement Ticket Transporte at my company?

Companies simply need to order as many cards as they need from us. Once received, the cards can be topped up as often as the company chooses so that balance is available in the employee’s account when buying their public transport passes.

Can transport cost allocation be managed individually?

Yes, of course. You can transfer any amount you want to each employee every month.

What happens if the amount transferred for transport costs is not enough to cover the total monthly cost for each user?

If the financial help given to each employee is not enough to pay the full amount of their transport pass, the employee can ask for the difference to be paid as flexible remuneration. In this way, the employee will benefit from the Personal Income Tax (IRPF) exemption on this additional amount.

Are receipts needed for every voucher bought?

For transport tax break purposes, there is no need to have receipts for each purchase made by employees because the amount transferred to the card can only be used for buying public transport passes.

How can I top up the Ticket Transporte cards?

Ticket Transporte cards can be topped up via the My Account section.

How quickly will Ticket Transporte cards be topped up?

Transfer: once the transfer has been processed (48 working hours), the balance will become available for use 24 hours later.

Direct Debit: after placing the order, the requested balance will become available on the cards 48 working hours later.

FAQ
How do I get the PIN for my card?

You will be told your card PIN when you activate the card. This number is essential for validating the transactions you complete. We recommend that you memorise it and don’t tell anyone or keep it written down with your card.

How do I activate my Ticket Transporte?

Download the Edenred app or go to https://clientes.edenred.es and create an account, if you didn’t already have one. Go to My Account > Activate Card. Follow the instructions, enter the activation code included in the envelope delivered with your card and memorise your PIN.

How do I recover my PIN if I forget it?

If you forget your PIN, you can recover it from the website or app. Go to My Account >> How to get your PIN. Memorise it and keep it in a safe place.

Can I change the PIN for my card?

The PIN can be recovered but never changed.

Can someone else use my Ticket Transporte?

No, the Ticket Transporte card is linked to a single person, just like a standard credit card.

Where can I use Ticket Transporte?

Ticket Transporte cards can be used at the points of sale of public transport companies that accept MasterCard.

How can I check the balance and activity on my Ticket Transporte card?

To check the balance and activity on your Ticket Restaurant card, you need to create an account on the Edenred app or https://clientes.edenred.es and link your card with the Add Card or Product option. Once you have your account, you can consult your balance and activity.

Can I receive Ticket Transporte at no cost to my company?

Yes, under a flexible remuneration plan. You can request up to €136.36 euros per month in Ticket Transporte, which is Personal Income Tax (IRPF) exempt. Ask your company how you can join the flexible remuneration system or, if your company is unaware of this scheme, they can get in touch with us so we can provide some advice.

What happens if the money provided by my company does not cover my total monthly transport cost?

If your company provides a lower amount, you can ask to receive the difference as flexible remuneration. Ask your company how to do that.

Can I exchange Ticket Transporte for cash?

Ticket Transporte cannot be exchanged for cash under any circumstances.

On what day is my card topped up?

Your company will inform you of the top-up date, and the intervals at which successive top-ups will be applied. By registering under My Account, you can sign up to email alerts that notify you when your card is topped up.

What should I do if my card is lost or stolen?

You can cancel it yourself via your online account (Balance and Management >> Product Management >> Cancel Card) or via the app (My Account >> Cancel Card). You can tell us by telephone on 902 876 880 (this option is available Monday to Thursday from 9:00 to 18:00 and Fridays from 8:00 to 15:00).

Does the card have an expiry date?

Ticket Transporte® cards are valid for three years. After this time, your company will provide you with a new card.

Are there any limits to the Personal Income Tax (IRPF) exemption?

Yes, you can receive up to €136.36 per month (€1,500 per year) Personal Income Tax (IRPF) exempt, except in the provinces of Alava, Vizcaya and Guipuzcoa, where the tax breaks from Ticket Transporte do not apply.

Remember that the total amount you receive in kind (Ticket Transporte and/or other amounts) cannot exceed 30% of your gross annual salary.

Can I use Ticket Transporte to buy monthly transport passes with other discounts, such as those for large families or young people?

Yes, you can buy all monthly transport passes using Ticket Transporte.

Can I use Ticket Transporte more than once per month?

Yes, you can buy all your public transport tickets with your card provided you comply with the restrictions applied by the transport companies on minimum card purchases.

Any questions?

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