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You will find all the businesses that accept Ticket Compliments in our search tool or the Edenred mobile app.
Ticket Compliments® can be used by the bearer, meaning that no ID will be requested.
No, the business is not required to give you any change if the value of the voucher is higher than your bill.
Ticket Compliments® cannot be exchanged for cash and nor is the business required to give you any change. If your bill is higher than the value of the voucher, you can complete the payment using any other payment method accepted by the business.
Please send expired vouchers to the following address:
Avenida Meridiana, 358. 4º D, 08027. Barcelona
Ticket Compliments® vouchers are valid until their expiry date, which is always printed on the front of the voucher.
Any refunds or reimbursements for expired vouchers should take place via the contracting company. Edenred cannot issues any replacements or refunds to individuals directly.
Remember that you can return expired vouchers to us up to two months after the expiry date. For example, if you receive a voucher on 30 December 2020 that expires on 31 December 2020, you have until 28 February 2021 to send it to us.
No, vouchers are only valid in their countries of origin.
No, the vouchers cannot be exchanged for money. This means that you are not required to give change when the customer’s bill is less than the value of the voucher.
Stamp the back or front of all the vouchers without covering the bar code.
Count the vouchers and group them together by value (for example: five €9 vouchers, making €45) and make a note on the white delivery form. Then make a note of the overall total.
Place all the vouchers into the laminated security envelope.
Deliver the envelope to any branch of BBVA or Banco Santander (you do not need to be a customer yourself).
Keep the delivery receipts (the envelope flap and the yellow delivery form stamped by the bank) for any future claims.